A meeting invites people to an occasion. Remote access is something else: someone grants you entry to their machine. That takes consent, not an invitation — and so it is its own product, with its own limits.
✓ The customer approves every time✓ Mac and Windows✓ No account to receive help
Most start with attended support, because it solves a problem the same day. Monitoring becomes interesting once you have more computers than you can call.
Someone needs help right now. They get a link or a code, open the helper app and knock. You see the screen only once they have approved it.
The computer is unattended but needs work. Access is off by default and enabled per machine by whoever owns it — not by whoever wants in.
An agent on each computer reports health, software and updates. The alert reaches you before the user notices. Dimensioned for up to 100 Windows machines per customer.
Status is stated per level on purpose. Attended support works but is not yet notarized for Mac or publisher-signed for Windows, so the computer may warn during installation. Unattended access and monitoring are not in service: no agent collects anything today.
This is not a setting that can be switched on by accident. The remote-control code and the native input helpers are physically absent from a meetings build — they are not in the installer, and the main process rejects features the build does not contain.
Someone who only needs to attend meetings therefore gets an app that can do nothing more, whatever the invitation looks like.
Every step leaves a trace, and every step can be stopped from the computer it concerns.
You send a link, or read out a code over the phone. The invitation is short-lived and single-session. It can be revoked while it is open.
The helper app asks about screen sharing and about control separately, in the operating system’s own dialogs. Approving one is not approving the other.
Ctrl/Cmd + Shift + Esc ends the session. Disconnect, sleep, screen lock and a missed heartbeat revoke control without anyone having to press anything.
The attended-support function overlaps. The difference is that access lives in the same account, the same contact register and the same invoice as your meetings. If you are an IT partner who both runs the customer’s computers and runs the customer’s meetings, that is one tool instead of two vendors.
No. The helper app is free and needs no account. The licence belongs to whoever gives the help.
Yes. The Meetings, Support and Complete packages are separate, both in price and in what gets installed. Prices are not yet decided and are shown as unpriced until they are — never as zero or free.
The agent is designed to stop and empty its queue rather than keep collecting. A longer outage may therefore require local re-enrolment. That is deliberate: we do not promise both zero contact and unlimited automatic reconnection.
Remote access is one of two products in Qlave Studio. Explore the meeting platform